Today, my managers got chewed out by a guests (who happens to manage a restaurant in the inner harbor) for sitting on their butts and not helping any of the other employees (including myself and a manager in training, who's awesome by the way) who were all very busy because we were understaffed this morning. It made my night. :) Here's the story in a nutshell:
Independence Day, July 4th, rolls around and the boss decides that we're going to be open for lunch. Normally, we open at 4pm and most of the people in the area know this. Also, the 4th of July is not usually a busy holiday for most restaurants as families are getting together and it's a huge cookout day. So we figued we would be slow. We have three servers on the floor, one in the bar and two in the restaurant and one hostess working a double (yours truly), thinking this would be plenty. Well, we didn't realize that we would be the only sit-down restaurant around that was going to be open for lunch. We got fairly busy (would have been much better with more servers) and most people were perfectly understanding and nice (no SCs!) and in a good mood for the holiday.
I told my boss when I got there that since I was sacrificing an entire day with my family to come in to work (and the last time I did that I could have seen my grandfather one more time before he died) he was going to give me an hour break to go home and see my family for a little bit. Since the grandfather thing (which is true) guilted him into it, and I've been there long enough he doesn't want me to walk out (which I would have done if he had said no), he agreed. I busted my butt seating guests and bussing tables (the genious didn't get a busser to work the morning shift either...) until my break, took my break (didn't clock out though ), got back and continued to bust my butt along with the other servers and our current Manager In Training (MIT). Where was my boss and his relief, another manager, when I got back? Sitting on their butts eating lunch. I could understand my boss eating, he'd been there since before I came in, that's fine. The other one though, had only been there an hour. Several minutes later, thier plates were empty, yet they still sat and laughed and talked with the rest of us running around like chickens with our heads cut off (again, including the MIT).
The next thing I know, one of the servers T comes up and says that she just got into a fight with D and G. Apparently, she went over to their table, cleared their plates, and asked if they were finished. When they said that they were, she looked at them and said, "Good, now do you wanna get up off your asses and help us?"
They followed her into the kitchen and asked if she knew that they were managers. She asked them if they knew that there was food that needed to be run and work that needed to be done.
A little while after T told me about telling of D and G, I see G sitting at one of T's tables talking with them. He's over there for a good ten minutes or so. T comes over to me and tells me what happened after G is done with them. Apparently, when the couple at the table came in D and G were still sitting on their butts. The Guy ask T if that was a manager he saw in the striped shirt when he came in, one who just sat and stared at him without bothering to get up and help seat them. T said that yes, that was a manager. Guy asked if the other guy dressed like him was a manager too. T said, "Yes, that's our store manager". Guy tells T to send one of them out because he needed to talk to one of them. That's why G was at the table for so long. Guy was chewing him out and telling him that if it wasn't for his server, he would have never come back to our restuarant because he was so appalled at the managers sitting on their butts not doing anything while he watched EVERYONE else running around and being overworked.
So if you're out there, Guy-Who-Told-My-Manager-What's-What, thank you, from the bottom of my heart for telling him what we were all thinking but didn't want to risk our jobs to say! I hope to someday do what you have done for us by either defending an employee to a SC or some similar action and pass the good karma around! Viva Rockin' Customers like you!